Have you decided to hire a security guard but do not know where to start? Are you considering getting a security agency to help you guard your business? What are the characteristics you should look out for?
You must know what some of the characteristics to look out for during the hiring process are. This process will involve an interview session. Below are the questions you should ask before hiring security guards.
Is the security agency locally owned?
You should go to a local security firm. A local firm will give you proper attention. This local firm probably does not have a lot of companies signed under them. This, therefore, means that they have all the time in the world to look out for your business needs. Picking a national firm might be stressful for you since they have a lot of companies signed under them. Wouldn’t it be great to communicate with the boss rather than a call center directly?
How is the customer service orientation in that agency?
Security is the number one key for every company. You, therefore, need to look for a security guard agency that will provide you with protection. This will tell you how their customer service works. Go for a firm that puts its customers’ concerns first before anything else. You will be guaranteed that the security guard you get will provide adequate security for you as well.
How is the company’s reputation?
This is another crucial tip that you should not forego during the hiring process. There are a lot of ways in which you can use to gauge the reputation of a company. One, Google will do the trick for you. By typing in the name of the company, you will get the company’s reviews from some of their clients. Alternatively, you can ask for the company’s customer references and request to have a chat with them. They will give you all the information you require. Finally, you can also have a Q&A with some of the employees there and let them tell you how they feel working there. These steps will lead you to the right guard.
What kind of training do their security guards go through?
It is not all about the company but also the guards. Check on how well the guards are trained. Can they be able to handle emergencies? How will they handle visitors? The training given should meet what you need. Overall, you would not want to hire a security guard that will compromise the safety of your business. The training provided should also meet or exceed the minimum requirements. Let them tell you the type of practice and the extras if any.
What is their overall cost?
Various security firms have multiple costs. There are also various ways in which they chip in to cover some of the costs, for instance, uniforms for the guards. Ask about all the payments you are supposed to pay and after what period you will be renewing this payment. Also, check if they chip in to cover some of the costs.
Getting yourself a good security guard requires a lot of attention. It is recommended that you remember security is crucial, and you should get only but the best.